FAQs
Frequently Asked Questions
-
How long does it take to process my order? All orders are processed within 24 business hours of payment confirmation. If you place your order over a weekend or holiday, it will be processed on the next business day.
-
How can I track my order? Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package through our website or the carrier's website.
-
Do you offer international shipping? Yes, we offer international shipping. Shipping times for international orders vary from 7 to 15 business days, depending on the destination.
-
What should I do if I receive a defective or incorrect item? If you receive a defective or incorrect item, please contact us immediately so we can resolve the issue. Be sure to include order details and photos of the defective or incorrect item in your communication.
-
Can I change or cancel my order after it has been placed? Orders are processed quickly to ensure prompt delivery, so we cannot guarantee changes or cancellations once the order has been confirmed. If you need to make a change, please contact us as soon as possible to see if it can be accommodated before the order is shipped.
-
How can I return a product? You can return products within 30 days from the date of receipt. Items must be in their original condition, unused, and with all original tags and packaging. Please refer to our returns page for more details on the return process.
-
What is your refund policy? Once we receive and review the returned products, we will process your refund. The time to receive your refund may vary depending on the original payment method.